Privacy & Confidentiality Policy
At Phoenix Lineage, privacy, trust and personal care are among our highest priorities.
We understand that those who approach us are often sharing personal hopes, experiences and aspirations. We therefore regard the protection of your information as both a privilege and a responsibility.
Information Collected Through Our Website
When you contact Phoenix Lineage through our website, we collect only the following information:
– First name
– Email address
– Telephone number
This information is collected solely for the purpose of:
– Responding to your enquiry;
– Contacting you;
– Arranging an initial consultation, should you wish to proceed;
– Determining whether our services may be suitable for your circumstances.
No additional personal information, relationship preferences, photographs or sensitive personal details are collected through our website.
Information Collected During a Consultation
Should you decide to become a client of Phoenix Lineage, additional information may be collected during a personal consultation and within the context of a contractual relationship.
This may include:
– Relationship preferences and requirements;
– Personal information voluntarily provided by you;
– Photographs;
– Information necessary to provide our introduction and matchmaking services.
Such information is collected solely for the purpose of providing our services and creating suitable introductions.
Confidential Storage of Information
Personal information provided during a consultation is generally maintained in paper files and stored securely in locked records.
Access to these records is restricted solely to the owner of Phoenix Lineage and is not shared with third parties unless required by law or expressly authorised by the client.
Our Commitment to Privacy
Phoenix Lineage will never:
– Sell your personal information;
– Rent or share your information with advertisers, marketing companies or data brokers;
– Make your personal information publicly available;
– Publish your name, photographs or personal story without your express permission.
We believe that trust and confidentiality are essential foundations of any personal introduction service.
International Transfers of Information
Phoenix Lineage does not intentionally transfer personal information to third parties within or outside the European Union unless required by law or expressly authorised by the client.
Please note that information submitted through our website or by email may be processed by our website hosting provider and email service providers in the ordinary course of delivering our services.
Retention of Information
Personal information is retained only for as long as is reasonably necessary to provide our services, maintain our records and comply with any applicable legal obligations.
When information is no longer required, it is securely destroyed.
Your Rights
You have the right to:
– Request access to your personal information;
– Request correction of inaccurate information;
– Request deletion of your information where appropriate;
– Withdraw consent previously given;
– Object to certain forms of processing;
– Request a copy of your personal information.
To exercise any of these rights, please contact us using the details below.
Success Stories & Testimonials
From time to time, Phoenix Lineage may wish to celebrate a successful introduction by sharing a testimonial or success story.
However, no names, photographs, identifying details or personal stories shall ever be published without the prior signed written consent of the client or clients concerned.
Any such consent may be withdrawn at any time by written request.
Contact
If you have any questions regarding this Privacy & Confidentiality Policy or the way in which your information is handled, please contact:
Phoenix Lineage
Email: concierge@phoenixlineage.com
Phoenix Lineage
Exclusive. Individual. In Person.
Where meaningful connections are made in confidence and every client’s privacy is treated with the utmost care and respect.
©Phoenix Lineage 2026